Canceling a Store Pickup Order

You can cancel a store pickup order at several stages in the store pickup workflow, provided the items have not been picked up by the customer.

• Store pickup fulfillment

  If you cancel from a store pickup fulfillment record, the status of the store pickup fulfillment record is Canceled. After you cancel a store pickup fulfillment record, you can no longer edit the record. The status of the fulfillment request (on which the store pickup fulfillment is based) changes to In Progress. You can choose to create a new store pickup fulfillment record from the original fulfillment request.

• Fulfillment request

  When you cancel at the fulfillment request stage, the status of the fulfillment request record is Canceled. You can no longer edit the record. You can choose to create a new fulfillment request record from the original sales order.

• Sales order

  To cancel the original sales order, you close the order. See Closing a Sales Order.

Related Topics

• Creating Fulfillment Requests
• Fulfilling Store Pickup Orders from Fulfillment Requests
• Closing a Sales Order

General Notices