Entering Financial Information on the Customer Record

The Financial subtab includes information related to that customer's account with your company including credit card data, price level, taxation, and account balance.

The fields and subtabs available under the Financial subtab depend on the features enabled in your account and the permissions in your user role. Some common subtabs are included in this topic, but others are documented with the feature that adds them.

To add financial information:

  1. Open the customer record for editing, and click the Financial subtab.

  2. Under Account Information, provide information in the following fields as appropriate and available:

    • Account – If you assign accounts to customers, enter the customer's account number.

    • Default Receivables Account – Select the general ledger account of the type Accounts Receivable that you want to use by default on sales transactions for the customer.

      If you want to use the account selected as the Default Receivables Account in the accounting preferences, select Use System Preference.

    • Start Date – Enter or select the date this entity first became a customer.

      When you enter the first estimate or opportunity for this customer, the transaction date becomes the value in this field.

    • End Date – Enter how many days before the end date you want to be reminded that this customer's contract or job service needs to be renewed.

    • Reminder Days – If you entered an end date, enter how many days in advance of the end date you want to be reminded by email that the contract will soon expire.

      The system-defined Customers to Renew reminder uses End Date and Reminder Days. For information about reminders, see Setting Up Reminders.

    • Price Level – If you want to sell to the customer at a specific price level, select an option from the list.

      Price levels are part of the Multiple Prices feature. For information, see Using Multiple Pricing

    • Currency – Select the currency this customer conducts business in. You cannot change this value after transactions for this customer have been saved.

      If you use the Multiple Currencies feature, this field is called Primary Currency, and you can select other transaction currencies on the Currencies subtab. For more information, including information about currency formats, see Assigning Currencies to Entities.

    • Override Currency Format – If you do not use the Multiple Currencies feature, check this box to change the currency format used on screen and on printed documents for the customer.

      When you check the Override Currency Format box, the following additional field appear:

      • Currency Symbol - Enter a symbol for the currency. Include spaces if you want to separate the currency symbol from the amount.

      • Symbol Placement - Select Before Number or After Number to indicate where currency symbol appears.

        If you use the Multi-Language feature, you must choose the Print in Customer's Locale option to respect the customer’s currency settings when you print. For information about the Multi-Language feature, see Configuring Multiple Languages.

    • Terms – Select the default payment terms for this customer's account.

      For information about adding options to this list, see Creating Terms of Payment.

    • Credit Limit and Hold – Enter a credit limit for this customer, and select a hold option.

      For details, see Managing Customer Credit Limits and Holds.

    • Pref. CC Processor – Select the credit card processing profile you want to use when this customer enters an order.

      For setup information, see Setting Up Customer Credit Card Processing.

  3. Under Tax Information, provide information in the following fields as appropriate and available:

    • Tax Reg. Number – Enter the customer's tax registration number.

    • Taxable – Check this box if the customer pays sales tax. Clear this box if the customer is not taxable.

    • Tax Item – Select the tax code you want to apply to purchases made by this customer. This tax code overrides the tax code determined by the tax code lookup. For more information, see Managing Tax Codes.

      When you select a value here, the value applies to the customer’s purchases, even if the Taxable box is clear. NetSuite determines that a customer is not taxable only if the Taxable box is clear and the Tax Item field is empty.

    • Resale Number – If you do not collect sales tax because your customer resells your merchandise, enter your customer's tax license number in this field.

      Make sure that you also clear the Taxable box.

  4. The Balance Information section contains read-only fields about the customer’s current accounts receivable balance. For information see Customer Balances in Transaction Currencies.

    You can enter the following information in this section only before you save a new customer record:

    • Opening Balance – Enter the opening balance of this customer's account.

    • Opening Balance Date – Enter or select the date of the balance entered in the Opening Balance field.

    • Opening Balance Account – Select the general ledger account for this customer's opening balance.

  5. If you use the Shipping Label Integration feature and third party billing, enter the following additional information in the Balance Information section:

    • 3rd Party Billing Account Number – FedEx or United Parcel Service (UPS) account number

      NetSuite uses this account number if you select Consignee Billing on item fulfillments that use UPS or Bill Recipient on item fulfillments that use FedEx.

    • 3rd Party Billing Country – Country associated with the customer’s UPS or FedEx account number

    • 3rd Party Billing Carrier – Shipping carrier associated with the 3rd party billing account number

    • 3rd Party Billing Zip – Zip or postal code associated with the customer’s UPS or FedEx account number

  6. Provide information in the following subtabs as appropriate and available. Links to detailed instructions are included.

    • Currencies – Multiple Currencies feature adds this subtab to the customer record. For information, see Assigning Currencies to Entities

    • Credit Cards – Credit Card Payments feature adds this subtab to the customer record. For information, see Tracking Customer Credit Card Information

    • Electronic Funds Transfer – Electronic Funds Transfer feature adds this subtab to the customer record. For information, see Setting Up Customers for EFT Payments

    • Payment Instruments – Payment Instruments feature adds this subtab to the customer record. For information, see Creating a Payment Instrument Manually on a Customer Record

    • Group Pricing – Multiple Pricing feature adds this subtab to the customer record. For information, see Creating Pricing Groups.

    • Item Pricing – Use this subtab to set a price level or absolute price for items, as follows:

      1. In the Item column, select the item you want to price.

      2. In the Price Level column, set one of the following:

        • Select a price level for this customer.

          For details about using price levels, read Using Multiple Pricing.

        • Select Custom in the Price Level field to set an absolute price. In the Unit Price field, enter the price you want to always charge this customer for this item. Absolute prices you set here override all other prices and price levels.

          For details about absolute pricing, read Absolute Pricing for Customers.

      3. Click Add.

      4. Repeat these steps for each item you want to price for this customer.

    • Time Tracking – Time Tracking feature adds this subtab to the customer record. This subtab shows employee time that is billable to the customer. It lists time already recorded and provides the option to create new time records as shown in the following screenshot. For more information, see Understanding Time Tracking.

      Screenshot of the Time Tracking subtab of customer record.
  7. When you have finished updating the record, click Save.

Related Topics

Creating a Customer Record
Customer Record Subtabs
Assigning Additional Subsidiaries to a Customer
Entering Sales Information on the Customer Record
Entering Marketing Information on the Customer Record
Setting Preferences on the Customer Record

General Notices