Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 24 MAY 2024 | Administration | Analytics Service Usage Metrics: Alerting for Sessions Usage |
Updated Document. Added Feature. 24A upgrade is not required to access this feature. |
|
18 MAR 2024 |
Service Center | Agent Browser UI: Clear Quick Search Field |
Updated Document. Revised Image |
| 18 MAR 2024 | Administration | Element Manager: Select Multiple Profiles in Assign Permission Page | Updated Document. Revised Image |
|
26 FEB 2024 |
Administration | Agent Browser UI: Additional Canned Transactions to Purge |
This feature is a part of the 24A Quarterly release and requires an upgrade to leverage. |
|
26 FEB 2024 |
Administration | Analytics Service Usage Metrics: Alerting for Sessions Usage |
This feature is part of the BUI FEB II build (3.24.02.02-b0002). It is scheduled to be made available on non-production sites on 2/8 and is scheduled to be pushed to production sites on 2/22. |
| 26 FEB 2024 | Automation | Enhanced Business Rules: Custom Reporting on Rule Run-Time Log |
This feature is a part of the 24A Quarterly release and requires an upgrade to leverage. |
|
26 FEB 2024 |
Administration | Element Manager: Select Multiple Profiles in Assign Permission Page |
This feature is part of the BUI FEB II build (3.24.02.02-b0002). It is scheduled to be made available on non-production sites on 2/8 and is scheduled to be pushed to production sites on 2/22. |
|
26 FEB 2024 |
Automation | Enhanced Business Rules: Email Notification Action for Assets Rules |
This feature is a part of the 24A Quarterly release and requires an upgrade to leverage. |
| 26 FEB 2024 | Administration | Analytics: Ability to Revoke Report Edit Permissions for Admin Profile |
This feature is a part of the 24A Quarterly release and requires an upgrade to leverage. |
| 26 FEB 2024 | Knowledge Advanced | Attach a File While Creating a Recommendation | This feature is a part of the 24A Quarterly release and requires an upgrade to leverage. |
| 31 JAN 2024 | Administration | External Objects & Integrations: In Application Error Logs |
This feature is part of the BUI FEB I build (3.24.01.21-b0001). It is scheduled to be made available on non-production sites on 1/25 and is scheduled to be pushed to production sites on 2/8. |
| 30 JAN 2024 | Administration | External Objects & Integrations: Support of Client Credentials Grant Type and Scope for OAuth2 Authentication type |
This feature is part of the BUI FEB I build (3.24.01.21-b0001). It is scheduled to be made available on non-production sites on 1/25 and is scheduled to be pushed to production sites on 2/8. |
|
23 JAN 2024 |
Service Center | Agent Browser UI: New Admin Cards for Engagement Engine and Oracle Messaging |
This feature is part of the BUI JAN I build (3.24.01.05-b0003). It is scheduled to be made available on non-production sites on 1/11 and is scheduled to be pushed to production sites on 1/25. |
|
23 JAN 2024 |
Service Center | Agent Browser UI: Clear Quick Search Field |
This feature is part of the BUI JAN I build (3.24.01.05-b0003). It is scheduled to be made available on non-production sites on 1/11 and is scheduled to be pushed to production sites on 1/25. |
|
23 JAN 2024 |
Channels | Chat in Browser UI: Inline Edit Chat Reports |
This feature is part of the BUI JAN I build (3.24.01.05-b0003). It is scheduled to be made available on non-production sites on 1/11 and is scheduled to be pushed to production sites on 1/25. |
|
23 JAN 2024 |
Service Center | Agent Browser UI: Show/Hide Agent Insights Panel |
This feature is part of the BUI JAN I build (3.24.01.05-b0003). It is scheduled to be made available on non-production sites on 1/11 and is scheduled to be pushed to production sites on 1/25. |
| 23 JAN 2024 | Knowledge Advanced | Custom Icons for Favorites in BrowserUI |
This feature is part of the BUI JAN I build (3.24.01.05-b0003). It is scheduled to be made available on non-production sites on 1/11 and is scheduled to be pushed to production sites on 1/25. |
| 23 JAN 2024 | Created initial document. |