• Oracle Utilities Customer Care and Billing Integration to Oracle Field Service Configuration Guide
• Introduction
  • Overview of the Integration
  • About Oracle Utilities Customer Care and Billing
  • About Oracle Field Service
  • About Oracle Integration Cloud
  • Software Requirements
• Solution Architecture
  • Solution Diagram
    • Synchronous
    • One-way Asynchronous
  • Business Flows
    • Create/Update Field Activity (Oracle Utilities Customer Care and Billing initiated)
    • Cancel Field Activity (Oracle Utilities Customer Care and Billing initiated)
    • Appointment Window Request (Oracle Utilities Customer Care and Billing initiated)
    • Interim Activity Status (Oracle Field Service initiated)
    • Device Verification (Oracle Field Service initiated)
    • Create Activity (Oracle Field Service initiated)
    • Activity Completion/Cancellation (Oracle Field Service initiated)
    • Query Service Point (Oracle Field Service initiated)
• Configuring Oracle Utilities Customer Care and Billing
  • System Configuration
    • Message Senders
    • Outbound Message Types
    • External System
    • Service Provider
    • Feature Configuration
    • Dispatch Group
    • Managing Catalog Services
    • Field Activity Types
    • Configuring Admin Data Tables
    • Adding Oracle Integration Cloud Certificates
    • Accessing XAI Inbound Service as Inbound Web Service (IWS)
• Configuring Oracle Field Service
  • Integrating Using Oracle Integration Cloud
  • Configuring Oracle Field Service
    • Creating Time Slots
    • Creating Work Skills
    • Creating Capacity Categories
    • Designating Buckets for Capacity or Quota Management
    • Adding Quota to Bucket
    • Configuring Plug-ins
• Importing, Configuring, and Testing Integration Connections in Oracle Integration Cloud
  • Importing the Oracle Integration Cloud Package from Oracle Cloud Marketplace
  • Verifying the Package Import
  • Configuring Connections in Oracle Integration Cloud
    • Configuring Oracle Utilities SOAP CCB for CCB-OFSC Connection
    • Configuring Oracle Utilities REST OFSC for CCB-OFSC Connection
    • Configuring Oracle Utilities OFSC for CCB-OFSC Connection
    • Configuring Oracle Utilities REST OFSC Appmt for CCB-OFSC Connection
  • Configuring Agent (if applicable)
    • Possible Combinations
    • Creating an Agent Group
    • Downloading Agent Installer
    • Installing On-Premises Agent
  • Setting up Certificates for Security
• Configuring Lookups, Error Handling, and Email Notifications
  • Configuring Lookups
    • Editing Lookups
  • Configuration Properties
  • Error Handling
    • Error Handling Ways
    • Resubmitting the Error Instances in Oracle Integration Cloud
  • Email Notifications
• Extension Libraries in Oracle Integration Cloud
• Customizations
  • Adding New Mappings
• Activating and Testing the Integration Flows
  • Prerequisites
  • Activating Integration Flows
  • Testing the Integration Flows
• Monitoring and Troubleshooting
  • Oracle Utilities Customer Care and Billing
    • Oracle Utilities Customer Care and Billing Error Logs
  • Oracle Integration Cloud
    • Monitoring Integration Flows
    • Troubleshooting

Oracle Utilities Customer Care and Billing Integration to Oracle Field Service Configuration Guide

Oracle Utilities Customer Care and Billing Integration to Oracle Field Service Release 24A Configuration Guide