Viewing a Customer's Sent Communications

Customers in the Oracle Utilities Opower program typically receive one or more communications about their energy use, such as printed reports, email reports, or special alerts sent to their phone or email address. A customer may then call in to the support line and ask about a specific one. To help CSRs respond effectively in such scenarios, the CSI provides tools for viewing copies of the sent communications.

Each communication type that is sent out is displayed in its own section of the portal, and in that section is a list of the sent communications that displays the communication name and type, the date and time the communication was sent, and whether the communication was delivered or attempted (but not successfully delivered).

This image shows an example of the solar communications that were sent to a customer:

To view specific information about viewing sent communications for each product, see the following topics:

• Viewing a Sent AMI Customer Education Report
• Viewing a Sent Load Shifting: Rate Coach Communication
• Viewing a Sent Bill Ready Notification
• Viewing a Sent Email Home Energy Report
• Viewing a Sent High Bill Alert AMI Communication
• Viewing a Sent High Bill Alert (non-AMI) Communication
• Viewing a Sent Home Energy Report
• Viewing a Sent Peak Day Communication
• Viewing Sent Solar Communications
• Viewing a Sent Weekly Energy Update

Note: The options available for viewing customer communications may vary depending on your utility's setup and configuration. Moreover, note that sent Behavioral Demand Response communications do not appear in the CSI.