Peak Focused Report
The Peak Focused report informs customers about their electricity usage, with a focus on peak periods under their Time of Use rate plan. The report includes a diverse set of modules designed to encourage customers to be aware of electricity costs, and guides customers towards making energy-use conscious behavior changes during peak high-cost periods of the day. There are two types of Peak Focused Home Energy reports:
Peak Focused Welcome Report: The welcome version of the report is designed to introduce new and legacy customers who are new to the experience with a focus on peak energy use. It is the first report sent to new customers, and is structured to facilitate positive behavior changes, equip customers with actionable tools and information, enhance overall customer satisfaction, and promote energy savings.
Peak Focused Progress Report: The progress version of the report includes insights designed to inform customers about their electricity usage, with a focus on peak periods under their Time of Use rate plan. It encourages more energy-efficient behaviors and heightened awareness of electricity costs.
Report Modules
Email Home Energy Report v3 is built with predefined mix of dynamic and static modules carefully crafted to tell customers a personalized story about their energy use. It provides new experiences and insights that vary over time, depending on specific customer attributes and utility goals. Go to the individual module page for more details on the user experience.
Peak Focused Welcome Report
The Peak Focused Welcome Report includes the following modules:
- Subject Line (Not Depicted)
- Header
- Welcome
- Mini Time of Use Reminder
- Peak Focused Normative Comparison
- Energy Literacy and Tip
- Customer Feedback
- Footer
Peak Focused Progress Report
The Peak Focused Progress Report includes the following modules: