7 Appendix: Load Shifting Email Modules
The Load Shifting Cloud Service includes the following email communication features:
- Time of Use Rate Coach Emails
- Demand Rate Coach Emails
- Load Shifting Insights in High Bill Alert Emails
Each of these features includes a series of emails sent to customers who are on Time of Use (TOU) or demand electric rate plans. The emails are intended to help customers better understand their rates, encourage them to shift electric usage to off-peak hours, and reduce usage when electricity is most expensive.
Some of the modules are used in multiple emails. For example, the Hourly Usage Module is used in both the Time of Use Coach and the Demand Coach emails.
The Easy Open module, which is part of the Proactive Alerts Cloud Service, can also be included in these emails.
The following modules are available:
Demand Value Comparison Module
Email Header and Subject Line Modules
Load Shifting Collective Benefit Module
Load Shifting High Usage Module
Post Bill Report Bill Comparison
Post-Bill Peak Period Disaggregation Module