Cancel / Rebill Incorrect Bill Segments
Sometimes the error on a bill segment is not detected by the system. Such errors occur when the data used to calculate the bill is valid, but wrong. For example, the sales tax percent was entered incorrectly on a bill factor.
There is no way the system can detect such problems and therefore the system freezes the bill segment and routes the bill to the customer. To correct such a bill segment, you must cancel the offending segment and create a new segment (after correcting the cause of the problem). We refer to this process as cancel / rebill.
You must use the cancel / rebill process to correct problems on frozen bill segments. This is because a frozen bill segment can be thought of as having been posted to your general ledger (even if the GL interface hasn't run). And once a financial transaction is posted to the general ledger, it can only be removed via a reversal. Contrast this to bill segments that are in error - they can be deleted because they were never posted to the general ledger.