Delinquency Process Approval

At a time, the system creates an approval record for only one manual action at the delinquency process or delinquency event level. Therefore, if an approval record exists for a delinquency process, the system does not allow you to perform other manual action on the delinquency process until the respective approval record’s status changes to Approved or Rejected. Similarly, if an approval record exists for a delinquency event, the system does not allow you to perform other manual action on the delinquency event until the respective approval record’s status changes to Approved or Rejected. However, you can still perform a manual action for other delinquency events of the delinquency process.

The system enables you to withdraw an approval request for any manual action at the delinquency process or delinquency event level. Only the users of the user group to which the submitter belongs can withdraw the approval request which is in the Approval In Progress status. On confirming the withdrawal of an approval request, the status of the approval record is changed to Withdrawn.

The system enables you to perform the following actions for an approval record from the Delinquency Process screen:

• Add Comments – Used when you want to add additional information about the approval record. Both the submitter and approver can add the comments.

• View Details – Used to view the details of the manual action which is performed by the submitter. If the approval record is created while manually editing the trigger date of a delinquency event, the system enables you to view the old and new trigger date of the delinquency event. If the approval record is created while manually holding a delinquency process, the system enables you to view the hold end date and hold reason. However, if the approval record is created while manually editing the hold details of the delinquency process, the system enables you to view the old and new hold end dates and hold reasons. Both the submitter and approver can view the details of an approval record.

• Approve – Used when you want to approve the manual action performed at the delinquency process or delinquency event level. Only users with the approver To Do role can approve the approval request.

• Reject – Used when you want to reject the manual action performed at the delinquency process or delinquency event level. Only users with the approver To Do role can reject the approval request.

• Withdraw – Used when you want to withdraw the approval request. Only the users of the user group to which the submitter belongs can withdraw the approval request which is in the Approval In Progress status.