Delinquency Process Maintenance

Once the delinquency process is created in the Initiated status, the system enables you to view the details of the delinquency process. Two new screens named Delinquency Process Search and Delinquency Process are introduced in this release. The Delinquency Process Search screen enables you to search for a delinquency process either using the details of the delinquency process or using the details of the account, person, or membership for which the delinquency process is created.

Note: The Person ID field while searching for a delinquency process is only applicable for the fully insured group business.

The Delinquency Process screen enables you to view the details of a delinquency process. It contains the following zones:

Delinquency Process Details – Display the basic details of the delinquency process.
Additional Attributes – Display the characteristics of the delinquency process.
Bills – Lists the overdue bills of the account for which the delinquency process is created.
Events – List all events that are included in the delinquency process.
Event Notifications – Lists the notifications (i.e. To Do, customer contact), if any, created for the delinquency event.
Approval Details – Lists the approval records that are created while performing manual actions at the delinquency process or delinquency event level.
Hold Details – Lists the hold records that are created whenever you hold the delinquency process.
Log – Lists the complete trail of actions performed on the delinquency process.