Canceling a Delinquency Process

Oracle Revenue Management and Billing enables you to cancel a delinquency process of a person or an account manually or automatically. You can manually cancel a delinquency process whenever required. In addition, the system automatically cancels a delinquency process when either of the following condition is met:

• Payments or adjustments are made against the overdue bills, for which the delinquency process is created, and as a result the unpaid balance of the overdue bills is within the tolerance limit

• Collection class of the account, for which the delinquency process is created, is changed

• Voluntary termination is received for an individual membership (which is billed to the delinquent account) with a termination date that is earlier than or equal to the calculated termination date

• Voluntary cancellation is received for an individual membership (which is billed to the delinquent account)

• Membership benefit charges is billed in the earliest unpaid coverage period and now the benefit charge is no longer applicable from the earliest unpaid coverage period.

• Membership benefit charges was not billed in the earliest unpaid coverage period, but the benefit charge is now applicable from the earliest unpaid coverage period.

To enable the automatic cancellation process for the delinquency processes which are created using a particular delinquency process type, you need to attach the following algorithms to the Cancel Criteria system event of the respective delinquency process type:

• C1-CANDELPRC (used for all the lines of business)

• C1-CANDPAPTC (used for the fully insured individual business)

The above algorithms are invoked when you execute the C1-DPMON batch.

The Cancel button in the Delinquency Process screen enables you to manually cancel a delinquency process. It appears only when the delinquency process is in the Initiated, Delinquency In Progress, or On Hold status. On manually canceling a delinquency process, the status of the delinquency process is changed to the value (for example, Initial Cancel) specified in the Delinquency Process Initiate Cancel Status attribute of the delinquency process preference. For more information about the manual cancellation process, see Manual Actions at the Delinquency Process Level.

Once a delinquency process is manually or automatically canceled, the status of the delinquency process is changed to the value (for example, Canceled) specified in the Delinquency Process Canceled Status attribute of the delinquency process preference. Note that a delinquency process in the Pending Termination status cannot be canceled manually but only automatically through the C1-DPMON batch.

Once the status of the delinquency process is changed to Canceled, the system then executes the C1-DPCAN algorithm attached to the Canceled status in the lifecycle of the C1-DelinquencyProcess business object. The C1-DPCAN algorithm does the following:

• Creates a To Do notification with the cancel reason

• If there is any hold record for the delinquency process in the Active status, this algorithm changes the status of the hold record to Complete.

• If there is any pending record for approval at the delinquency event or process level, this algorithm changes the status of pending approval records to Expired.

This algorithm contains the following parameters:

• To Do Type – Used to indicate the To Do type using which you want to create a To Do when the delinquency process is canceled. This parameter is required.

• To Do Role – Used to indicate that users with the specified To Do role must receive the To Do notification. This parameter is optional. If you do not specify this parameter, this algorithm considers the default To Do role associated with the To Do type.

• To Do Entry required for Individual Delinquency (Valid Values - Y/N) – Used to indicate whether the To Do notification should be created on canceling a delinquency process for the fully insured individual business. The valid values are Y and N. Note that this parameter is not applicable for the fully insured group business. This algorithm will create a To Do notification on canceling a delinquency process for the fully insured group business irrespective of whether this parameter is set to Y or N.