Manual Actions at the Delinquency Process Level

The Delinquency Process screen enables you to perform the following actions at the delinquency process level:

• Edit – Used when you want to add additional information for the delinquency process in the form of comments or characteristics.

• Hold – Used when you want to manually hold the delinquency process. The Hold button appears only when the delinquency process is in the Initiated, Delinquency In Progress, or Pending Termination status. While manually holding a delinquency process, you need to specify the following:

  • A hold end date which is later than the system date

  • The reason why you want to hold the delinquency process. Note that the list includes only those reasons which are defined for the Initiate Hold status of the C1-DelinquencyProcess business object.

  The hold start date is set to the system date when you manually hold the delinquency process. On saving the changes, the status of the delinquency process is changed to the value (for example, Initiate Hold) specified in the Delinquency Process Initiate Hold Status attribute of the delinquency process preference. The system then checks whether the approval is required for the Hold action in the respective delinquency process type.

  If the approval is not required while manually holding the delinquency process, the status of the delinquency process is immediately changed to the value (for example, On Hold) specified in the Delinquency Process Hold Status attribute of the delinquency process preference. A hold record is created for the delinquency process in the Active status. However, if the approval is required while manually holding the delinquency process, an approval record is created in the Approval In Progress status. A To Do is created using the approval To Do type to approve the manual hold and assigned to the users with the approval To Do role. In addition, the status of the delinquency process is changed to the value (for example, Delinquency In Progress – Exception Raised) specified in the Delinquency Process Approval In Progress Status attribute of the delinquency process preference. Note that the system continues to trigger the delinquency events on the trigger date even when the approval is in progress until the approver approves the manual hold.

  If the approver approves the manual hold, the status of the delinquency process is changed to the value (for example, On Hold) specified in the Delinquency Process Hold Status attribute of the delinquency process preference. In addition, the system does the following:

  • The hold start date is changed to the date when the approver approves the manual hold.

  • The status of the approval record is changed to Approved.

  • A hold record is created for the delinquency process in the Active status.

  However, if the approver rejects the manual hold, the status of the approval record is changed to Rejected and the status of the delinquency process is changed to its previous status (i.e. Initiated, Delinquency In Progress, or Pending Termination).

• Cancel – Used when you want to manually cancel the delinquency process. The Cancel button appears only when the delinquency process is in the Initiated, Delinquency In Progress, or On Hold status. While manually canceling a delinquency process, you need to specify the cancel reason and comments, if any. You must specify a reason which is defined for the Initiate Cancel status of the C1-DelinquencyProcess business object in the Status Reason screen.

  On manually canceling a delinquency process, the status of the delinquency process is set to the value (for example, Initiate Cancel) specified in the Delinquency Process Initiate Cancel Status attribute of the delinquency process preference. The system then checks whether the approval is required for the Cancel action in the respective delinquency process type. If the approval is not required while manually canceling the delinquency process, the status of the delinquency process is changed to the value (for example, Canceled) specified in the Delinquency Process Canceled Status attribute of the delinquency process preference.

  However, if the approval is required while manually canceling the delinquency process, an approval record is created in the Approval In Progress status. A To Do is created using the approval To Do type to approve the manual cancellation and assigned to the users with the approval To Do role.

  In addition, the status of the delinquency process is changed to the value (for example, Delinquency In Progress – Exception Raised) specified in the Delinquency Process Approval In Progress Status attribute of the delinquency process preference. Note that the system continues to trigger the delinquency events on the trigger date even when the approval is in progress until the approver approves the manual cancellation of the delinquency process.

  If the approver approves the manual cancellation of the delinquency process, the status of the delinquency process is set to the value (for example, Canceled) specified in the Delinquency Process Canceled Status attribute of the delinquency process preference. In addition, the status of the approval record is changed to Approved. However, if the approver rejects the manual cancellation of the delinquency process, the status of the approval record is changed to Rejected and the status of the delinquency process is changed to its previous status (i.e. Initiated, Delinquency In Progress, or On Hold).

• Release – Used when you want to manually release the hold on the delinquency process. The Release button appears only when the delinquency process is in the On Hold status. While manually releasing the hold on the delinquency process, you are prompted to confirm the hold release. On confirming the hold release, the status of the delinquency process is changed to the value (for example, Initiate Release) specified in the Delinquency Process Initiate Release Status attribute of the delinquency process preference. The system then checks whether the approval is required for the Release Hold action in the respective delinquency process type. If the approval is not required while manually releasing the hold on the delinquency process, the status of the delinquency process is immediately changed to its previous status (i.e. Initiated, Delinquency In Progress, or Pending Termination). In addition, the hold end date is set to the date when you manually release the hold on the delinquency process. Finally, the status of hold record is changed to Completed.

  However, if the approval is required while manually releasing the hold on the delinquency process, an approval record is created in the Approval In Progress status. A To Do is created using the approval To Do type to approve the manual hold release and assigned to the users with the approval To Do role. In addition, the status of the delinquency process is changed to the value (for example, Delinquency In Progress – Exception Raised) specified in the Delinquency Process Approval In Progress Status attribute of the delinquency process preference. If the approver approves the hold release, the status of the delinquency process is changed to its previous status (i.e. Initiated, Delinquency In Progress, or Pending Termination). The hold end date is set to the date when the approver approves the hold release. In addition, the status of the approval record is changed to Approved and the status of hold record is changed to Completed. However, if the approver rejects the hold release, the status of the approval record is changed to Rejected and the status of the delinquency process is changed to its previous status (i.e. On Hold).

• Request Reinstatement – This button is not applicable for the delinquency processes which are created for the fully insured individual business.

• Edit Hold – On clicking the Edit icon corresponding to the hold record of the delinquency process, you can edit the hold end date and hold reason. Note that the Edit icon appears only when following conditions are met:

  • The delinquency process is in the On Hold status.

  • The delinquency process is kept on hold manually and not automatically.

  • The hold record is in the Active status.

  While editing the hold details, you can specify the following:

  • A hold end date which is later than the system date and which is later than the date which is the latest of the following:

    • Postpone credit review date

    • Latest schedule date specified in the payment agreement request

    • Latest schedule date specified among all the active promise to pay

  • The reason why you want to hold the delinquency process. Note that the list includes only those reasons which are defined for the Initiate Hold status of the C1-DelinquencyProcess business object.

  On saving the changes, the system checks whether the approval is required for the Edit Hold action in the respective delinquency process type. If the approval is not required while manually editing the hold details, the hold end date and hold reason of the delinquency process are updated immediately.

  However, if the approval is required while manually editing the hold details, an approval record is created in the Approval In Progress status. A To Do is created using the approval To Do type to approve the changes and assigned to the users with the approval To Do role. The status of the delinquency process remains as On Hold. If the approver approves the changes, the hold end date and hold reason of the delinquency process are updated. In addition, the status of the approval record is changed to Approved. However, if the approver rejects the hold changes, the status of the approval record is changed to Rejected and the hold changes are not reflected in the delinquency process.