Resuming a Delinquency Process

Oracle Revenue Management and Billing enables you to resume a delinquency process which was canceled due to a payment or adjustment made against the overdue bill for which the delinquency process was created. The system enables you to resume a delinquency process only when the respective payment or adjustment is canceled due to non-sufficient funds. The insurance company may come across the following scenarios:

• Scenarios wherein the delinquency process is canceled in between events when the status of the delinquency process is Initiated, Delinquency In Progress, or On Hold

• Scenarios wherein the delinquency process is canceled after the delinquency process moves to the Customer Reinstated status due the individual membership reinstatement

The system enables you to handle both these scenarios when a payment or adjustment made against a bill is canceled.