Customer 360° View

Oracle Revenue Management and Billing provides you with the ability to quickly view in-depth information about the person by aggregating data from the application and presenting the same on a screen named Customer 360° View. This data can then be easily used for analysis. You can use the person or account details to view the 360° information of the person, such as:

• Basic details, characteristics, linked accounts, hierarchy, and the customer contacts of a person

• Basic details, characteristics, account persons list, automatic payment options, billing history, payment history, dispute details, hold details, and overdue processes details of the person's account

• Basic details of the bill, adjustments which are swept onto the bill, activities (such as, payment, offset, refund, or write off) through which the bill is settled, high level summary and details of the bill segments included the bill, active hold requests due to which the bill is kept on hold, offset requests through which the bill is offset against another bill, and refund and write off requests through which the bill or its bill segment is either refunded or written off.

In other words, this feature allows you to drill down to see or act on all current and historical revenue management and billing details. This allows you to professionally and efficiently handle customer inquiries and complaints at the first point of contact, raising your customer service from previously unattainable levels and reducing the associated time and cost.

Related Topics

Parent Topic: Oracle Revenue Management and Billing Financial Services Business Processes