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Time Units of Measure

Service Request and Action Workflow Setup

Oracle Service Profile Options

Concurrent Processes

Tasks

Setting Up Customer Product Statuses

Setting Up Customer Product Types

Setting Up System Types

Setting Up Order Transaction Types

Setting Up Transaction Groups

Setting Up Service Coverages

Setting Up Service Availability

Setting Up Renewal Reasons

Setting Up Termination Reasons

Setting Up Service Request Statuses

Setting Up Service Request Severities

Setting Up Service Request Urgencies

Setting Up Service Request Types

Setting Up Problem Codes

Setting Up Resolution Codes

Setting Up Message Action Codes

Setting Up Call Types

Setting Up Call Follow-up Types

Setting Up Field Service Personnel

Setting Up Support Levels

Setting Up Service Groups

Setting Up Dispatch Rules

Setting Up Diagnosis Codes

Setting Up Reject Repair Reasons