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Installed Base


Shared Customer Master

Shared Item Master

Automatic Capture from Order Entry

Overview of the Customer Product

Defining Customer Sites

Capturing Serviceable Products During Order Entry

Order Types, Order Cycles, and Cycle Actions

Installed Base Interfaces


Installation Details

Customer Products

Customer Products Special Menu



Defining Serviceable Products

Entering Installation Details During Order Entry

Attaching Documents to Service Records

Defining Customer Products

Finding and Maintaining Customer Products

Maintaining Support Services for Customer Products

Viewing System Details

Viewing Customer Product Audit History

Viewing Revisions

Transferring Customer Products

Splitting Customer Products

Defining Systems

Copying Systems

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