What's New in Siebel Applications Administration Guide, Version 8.0, Rev. B
Table 1 lists changes in this version of the documentation to support Release 8.0 of the software.
Table 1. What's New in Siebel Applications Administration Guide, Version 8.0, Rev. B
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Changes in this version |
About Web Services for Microsoft Applications |
Added a reference to the Siebel System Requirements and Supported Platforms on Oracle Technology Network for supported Microsoft versions. |
What's New in Siebel Applications Administration Guide, Version 8.0, Rev. A
Table 2 lists changes in this version of the documentation to support Release 8.0, Rev. A of the software.
Table 2. What's New in Siebel Applications Administration Guide, Version 8.0, Rev. A
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Changes in this version |
Signature Capture |
Added chapter about the Siebel Signature Capture control feature. |
Additional Changes
Additional changes to this guide include the following:
What's New in Siebel Applications Administration Guide, Version 8.0
Table 3 lists changes in this version of the documentation to support Release 8.0 of the software.
Table 3. What's New in Siebel Applications Administration Guide, Version 8.0
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New features described |
Audit Trail |
You can now enable Audit Trail from within Siebel applications. You can also audit, read, and export operations. |
Creating and Administering iHelp |
Added information about how to test iHelp items, integrate task UI items to iHelp items, and how to add additional help topics to an iHelp item. |
Adobe Forms Integration |
Moved this chapter to this guide from Siebel Public Sector Guide. |
Global Accounts |
Added a topic on Restoring a Custom Hierarchy. Added a topic on how to add hierarchy updates to a batch workflow policy. |
Web Services |
Describes the new Web services that enable users of Siebel applications to integrate the Siebel database with Microsoft Excel and Microsoft Word. |
Real-Time Decisions |
Describes the new Real-Time Decisions (RTD) service. This service provides intelligent offer recommendation and retention management features to call center agents who receive inbound customer communications. |
Managing Portfolios |
Describes how portfolio managers can use the Portfolio Management Process (PMP) methodology in Siebel applications to manage accounts and complex relationships with customers and partners. |
Strategic selling feature removed |
All references to this functionality have been removed, because this functionality is no longer available in the product. |
Improvements to the documentation |
Assessing a Contact, Assessing an Account, Assessing an Opportunity |
Updated topics on how to perform assessments. |
Synchronizing Contact Information with External Systems, Synchronizing Account Information with External Systems, Synchronizing Household Information with External Systems |
Updated topics on how to synchronize with external systems. |
Accounts |
Merged Using Accounts in Siebel Sales and Using Accounts in Siebel Call Center chapters. |
Opportunity Workflows, Opportunities (User) |
Reviewed and updated the content. |
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