Return a Blade Server

If a blade server is defective and under warranty, return it as follows.

1. Review warranty information to determine if your product is under warranty.

   See Warranty and Technical Support.

2. Remove the blade server from the chassis.

   See Remove the Blade Server.

3. Remove any optional components.

   See Removing Optional Components.

4. Locate the serial and part numbers on the blade server.

   See Part Number, Serial Number, and MAC Address Label Locations.

5. Contact Oracle Services or the World Wide Solution Center to obtain Return Material Authorization (RMA) numbers.

   You must get RMA numbers for each blade you intend to return.

6. Package the blade server in proper packaging to protect it from damage.

   Oracle will examine the blade server and perform testing to determine cause of malfunction.

7. Obtain and follow the return instructions provided by Oracle Service or the World Wide Solution Center.

   Oracle Services will give you specific details on the return procedure for your geographic area.

Related Information

• Installing the Blade Server