S
- searching for, Search Results
- files, Searching Files and Solutions
- recent searches, Recent Search Criteria
- solutions, Changing the Search Text
- security, Solution Properties
- segments, Key Terms and Concepts
- server
- hostname, Accessing Knowledge Manager
- port number, Accessing Knowledge Manager
- solution class, Key Terms and Concepts, Solution Classes
- Break-Fix, Solution Classes
- FAQ, Solution Classes
- Question-Answer, Solution Classes
- solutions, Key Terms and Concepts
- adding links to, Adding Attachment Links
- adding media, Adding Images and Multimedia
- and transactional snippets, Adding Transaction Snippets Fields
- creating, Authoring Solutions
- disabled, Key Terms and Concepts
- displaying statements, Setting Statement Entitlement
- duplicate, Key Terms and Concepts, Finding Duplicate Solutions
- editing, Using the Editing Toolbar
- favorites, Favorites
- finding similar, Finding Matching Statements
- formatting, Removing Text Formatting
- linking to e-mail, Linking Documents
- links, adding, Adding Solution Links
- merging, Solution Document Panel
- owning group, Solution Properties
- properties, Key Terms and Concepts, Solution Properties
- proposed, Key Terms and Concepts
- queries, Solution Search Queries
- queue, Solution Queue
- recently viewed, Recently Viewed
- searching for, Conducting Research
- security, Solution Properties
- setting audience, Solution Properties
- showing popular, Hot Solutions
- spell checking, Using Spell Check
- statements, adding, Adding Statements
- suggestions, Key Terms and Concepts
- validating links in, Validating Links
- working with, Working with a Solution in the View Document Pane
- spell check, Using Spell Check
- statement field, Key Terms and Concepts
T
- tasks, Solution Queue
- claiming, Claiming a Task
- reassigning, Reassigning a Task
- releasing, Releasing a Task
- viewing, Viewing Solution Working Revisions
- working with, Active Tasks Panel
- tickets, Key Terms and Concepts
- linking to solutions, Key Terms and Concepts
- view recent, Recent Tickets
- viewing active, Global Context Area
- topics, Key Terms and Concepts, Searching Files and Solutions
- searching, Focusing Results by Topic
- tree, Key Terms and Concepts
- transactional snippets, Adding Transaction Snippets Fields
