Solution properties configure intrinsic information that defines a solution and controls the way it is made available. Solution properties are not displayed when a solution is published externally on Self Service.
You can define the following properties for the solution:
Topics
Owning groups
Internal audiences
External audiences
Best bet (which determines if the solution is displayed in the special results list “Best Bets” on Self Service)
Choosing an Owning Group
Every solution in Knowledge Manager is associated with an owning group. Owning groups define the ATG Service users who have access to read and edit a solution. If you are assigned an organizational role for an organization that has been configured as an owning group, you are a member of that owning group.
If your organization has configured more than one owning group you may need to choose one for the solution you are contributing. The owning groups that you can choose from are shown in the Owning Group section of the Contribute page. The owning groups are divided into sections labeled My Groups and All Other Groups.
You are a member of the owning groups listed in the My Groups section
You are not a member of the owning groups listed in the All Other Groups section. Your ATG Service installation may not be configured to display owning groups of which you are not a member
You may be able to choose a default owning group that will be applied to each new solution that you create. See instructions for configuring a default owning group in Contribute Preferences. Your ATG Service installation may not be configured to allow default owning groups.
To choose an owning group for a solution:
Expand the Owning Group section of the Contribute page by clicking the Owning Group link in the Properties section of that page.
Click one of the owning groups displayed in the My Groups section. If you are not a member of the owning group you want to choose, expand the All Other Groups section by clicking on the All Other Groups link. Click one of the groups in that section.
See information about adding an owning group to your ATG Service installation in the section Creating Owning Groups and Internal Audiences in the ATG Service Installation and Configuration Guide.
Setting the External Audience Access
The external audiences for a solution control who has access to it on an Self Service site.
To select the external audiences for a solution:
Click the External Audience label to expand the external audience controls.
Select one of the external audience options. Choose Select Audiences to expand the list of external user segments. You can select multiple external user segments.
