Oracle Click-to-Call Cloud Service provides customers with the tools to provision Click-to-Call buttons for placement on web sites and online services. When clicked, the hyperlink creates a connection to the Live Help On Demand network and establishes a call between the caller and the call agent.

The only requirement for a visitor to use the Click-to-Call phone-to-phone service is the visitor’s phone number. Once this information is provided, an immediate phone connection is made between the Click-to-Call system and the visitor, using regular phone lines. There are no phone numbers to dial or extra phone lines needed to connect a web call. The phone number is sent to the application server, and the connection between the caller and the call agent or call center is established. Call agents then answer the phone just like any other call.

Important: For options/fields that are not specifically discussed in this guide, either accept the default values or contact Customer Support for assistance.