Percentage Shown—Generally used when the link is first launched to slowly ramp up. This allows you to show the call link only, for example, 30% of the time and as your environment becomes more comfortable. It is not based on agent availability.

Link On / Off—Set the link option to Off, and it is not released to visitors.

Off Link Icon—Allows you to show an icon when the link is off. Examples of how this icon can be used are to inform visitors that call capabilities are coming, show an Under Construction notice, or present a Check Back Soon for Click-to-Call icon.

Link Operating Hours—For more information, see the following Link Operating Hours/Hours of Operation section.

Closed Link Icon—Substituted for the open link icon to inform visitors that the contact center is closed (which is different from the Off Link icon which shows that the Click-to-Call option is not yet being offered). Closed Icons are very important as many accounts disable or grey out their active or open icons. When a visitor clicks a Closed Link icon, you can present a closed message or a simple form to collect call-back information.

Maximum Simultaneous Calls—For more information, see the following Maximum Simultaneous Calls section.