You can set up the maximum number of simultaneous calls (for either this account as a whole or a specific link) that may be launched at any given time. This helps in situations where you have only a limited number of call agents available. Rather than keep your call links available, if a caller attempts to view the GUI after this number is reached, he or she receives a closed message with “Please try again later.” Once there are available call agents, the call link becomes active again.
To set up maximum simultaneous calls:
In the Setup menu, click Link Builder.
On the Link Builder page, from the list of links, click the Edit icon for a previously-created link or create a new link.
At the bottom of the Link Customization page, click Show Advanced Features.
In the Button Visibility section, select the Max Simultaneous check box. The field and menu are enabled.
In the field, type the number of calls that are to serve as the maximum number of calls for your account or link.
From the menu, select Account or Link, depending on your business requirements.
Click Update Link or Add Link to save your settings.
