To achieve a successful implementation of Click-to-Call, we recommend the following preliminary activities, and make the following assumptions:
Create an Oracle Live Help On Demand account.
Obtain administrator privileges on Oracle Live Help On Demand Webcare. For more information, see Appendix: Administrator Privileges.
Participate in a successful implementation of Click-to-Call services via the Oracle Live Help On Demand implementation team.
Arrange for the purchase of Click-to-Call services.
It is assumed that the implementation uses the
atgsvcsJavaScript Library, the Engagement Engine, and the ATG Invitation system.
