A user account is your login access to Oracle Live Help On Demand Webcare. You can use this tool to change your email, username, or password. As an administrator, you can also use Webcare to set up, edit, and delete additional user accounts or roles.
To Add User Roles:
From the Webcare Home page, click Account Admin > Webcare Users. The Users page appears.
Click the Add a New User or Add a New Role link.
Note: If you develop a role that several users can share, it assists you in easily managing your user profiles. Changes to a role affect all users included in that role.
Specify the information for this user or role. Information is organized into the following areas:
User Information
Alert Administration
Password Administration
Access Rights
Wincare Information
Chat Information
Note: Help is available to provide brief descriptions of each field and option.
Once you have completed configuring the user / role information, click Add User. The user or role is now visible in the list on the Webcare Users page.
To Edit a User Profile:
On the Webcare Users page, locate the user or role you want to make changes to.
To assist you in finding the user or role, at the top of the page, use the Search feature. You can choose a previously-saved search or type in a new search in the field. The search functionality displays all possibilities that meet your search criteria.
Once you find the user or role you want to change, in the Actions column, click Edit. The profile page appears. If you are editing a role, panes are included that display unselected and selected users for the role. You can move users from one pane to the other to include or exclude the users in that role.
Make any changes you require in the profile areas.
Once you are done making changes, at the bottom of the page, click Update User or Update Role.
