Go to main content

Oracle® Exadata Storage Server X6-2 Extreme Flash Installation Guide

Exit Print View

Updated: July 2018

Technical Support Information Worksheet

If the troubleshooting information fails to solve your problem, use the following table to collect information that you might need to communicate to Oracle Service personnel.

System Configuration Information Needed
Your Information
Service contract number
System model
Operating system
System serial number (For instructions for locating this number, see Locating the Storage Server Serial Number.)
Peripherals attached to the system
Email address and phone number for you and a secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done when the problem occurred
IP address
Server name (system host name)
Network or Internet domain name
Proxy server configuration