Technical
Support Information Worksheet
If the troubleshooting information fails to solve your problem, use the following table to
collect information that you might need to communicate to Oracle Service personnel.
|
|
Service contract number |
|
System model |
|
Operating system |
|
|
|
Peripherals attached to
the system |
|
Email address and phone
number for you and a secondary contact |
|
Street address where the
system is located
|
|
Superuser password |
|
Summary of the problem and
the work being done when the problem occurred |
|
IP address |
|
Server name (system host
name) |
|
Network or Internet domain
name |
|
Proxy server configuration |
|
|