Provides customer service agents instant access to all the customer information needed to resolve any issue, including billing, sales and service orders, cases, equipment information, and even suggested products to cross-sell and up-sell.
Overview
Comprehensive CRM software solution: JD Edwards EnterpriseOne CRM provides a solution that includes all of the business processes and associated systems that touch a customer, including billing and delivery.
Sales solutions provide a single repository for customer and supply chain information: The JD Edwards EnterpriseOne sales solution includes enhanced applications for sales force automation, sales order entry, mobile sales, and product configuration, enabling companies to respond quickly and accurately to customer inquiries.
Lower total cost of ownership: JD Edwards EnterpriseOne CRM software is easier to install and less expensive to maintain.
Superior service solutions: JD Edwards EnterpriseOne service solutions, including JD Edwards EnterpriseOne Case Management and JD Edwards EnterpriseOne Service Management, ensure higher levels of customer satisfaction by providing visibility into customer billing and order information.