Common ERP Connection Issues
Use this information to troubleshoot common ERP connection health-check errors.
This guidance applies to all supported ERP integrations. Error wording varies by ERP. Search for a distinctive phrase or status code to find the relevant topic.
Contact the appropriate team based on the error:
- ERP Administrator or ERP Consultants: ERP availability, account status, permissions, maintenance, local ERP components, and certificates
- Database Administrator: Database availability, connectivity, locking, and deadlocks.
- Textura Support: Textura integration configuration, connector behavior, repeated health-check failures, and coordination with technical teams.
If you are unsure whom to contact, send Textura Support the complete non-sensitive error details and failure time.
For more specific guidance for common connection issues for a particular ERP, refer to the Adapter-Specific Integration Troubleshooting section.
Missing Configuration
Look for the following phrases:
- Missing Properties
- Please set required
- Please provide user authentication configurations
See Missing Required Integration Configuration.
Authentication Problem
Look for the following phrases:
- authentication failed
- Login failed
- Username and password is required
- Username or Password is incorrect
- 401 Unauthorized
See Authentication or Credentials Failed.
Service unavailable
Look for the following phrases:
- 503 Service Unavailable
- Request failed with 503 status
- Tunnel failed, got: 503
- Planned Outage
- Weblogic Bridge Message
See ERP Service Unavailable or Undergoing Maintenance.
Timeout
Look for the following phrases:
- timed out
- timeout expired
- taking more than
- wait operation timed out
- 504 Gateway Time-out
See Connection or Processing Timeout.
Connection Problem
Look for the following phrases:
- Server is not found or not accessible
- Could not open a connection
- connection refused
- Communication link failure
- Named Pipes Provider
- TCP Provider
See ERP Server or Database Cannot be Reached.
Gateway or proxy problem
Look for the following phrases:
- 502 Bad Gateway
- Request failed with 502 status
- error code: 502
See Missing Required Integration Configuration.
Session or disconnected request
Look for the following phrases:
- session ID does not exist or is obsolete
- Unable to initialize session
- Remote end closed connection
- header parser received no bytes
See ERP Session Expired or the Connection Ended.
Incorrect or missing endpoint
Look for the following phrases:
- 301 Moved Permanently
- 404 Not Found
See ERP Service Address Changed or Cannot be Found.
Internal server error
Look for the following phrases:
- 500 Internal Server Error
- Request failed with 500 status
- There is a problem with the resource
See ERP Service Encountered an Internal Error.
ERP API, permission, or backend problem
Look for the following phrases:
- Request failed with 400 status
- Security has not been assigned
- not licensed to use this API
- ORA-
- PLS-
See ERP API, Permission, or Backend Configuration Error.
ERP client or local runtime problem
Look for the following phrases:
- DLL connection
- Invalid Data Folder
- Pervasive
- ODBCMessages
- pop ups are checked
- Fail to decrypt the secure properties
See ERP Client, Driver, or Local Runtime Error.
Database conflict
Look for the following phrases:
- deadlock victim
- deadlocked on lock resources
- 1205
See Database Deadlock or Temporary Transaction Conflict.
Certificate problem
Look for the following phrases:
- certificate
- certification path
- SunCertPathBuilderException
- SSL
- TLS
See Certificate or Trust Failure.
Related Topics
Missing Required Integration Configuration
Authentication or Credentials Failed
ERP Service Unavailable or Undergoing Maintenance
Connection or Processing Timeout
ERP Server or Database Cannot be Reached
ERP Session Expired or the Connection Ended
ERP Service Address Changed or Cannot be Found
ERP Service Encountered an Internal Error
ERP API, Permission, or Backend Configuration Error
ERP Client, Driver, or Local Runtime Error
Database Deadlock or Temporary Transaction Conflict
Last Published Friday, October 23, 2026