Telephone Operator

Use the Telephone Operator to perform any of the following tasks:

• Search for reservation and guest information.

• Manage guest messages for reservations.

• Manage reservations traces

• Manage wake up calls.

• Manage guest locators

Note:

It is recommended to use the console view  for Telephone Operator, as this view provides quick access to all reservation details links.

Search for reservations using the available search criteria, click Search.

• From the Sort By drop-down list, change the sort order for results.

• From the Show list box, select the number of results per page.

• To navigate to the Reservation, click the Confirmation number in left panel or top section of console view or from I Want To  > Go To > Reservation.

• To navigate to the Profile, click the Guest Name hyperlink in left panel or from profile section of console view or from I Want To  > Go To > Profile.

• To navigate to Billing, click the Balance hyperlink in the Billing section or I Want To  > Go To > Billing.

• Links to various details are available in the Details section, or from I Want To .

  Table 7-10 Reservation Detail Links

  Reservations	Billing
  Call History	Payment Instructions
  Item Inventory	Deposit Cancellation
  Packages	Fixed Charges
  Stay Details	Prepaid Cards
  Transportation	Routing Instructions
  Confirmation Letters
  eSigned Registration Cards
  External References
  Linked Reservation
  Track It
  Shares
  Prepaid Cards
  Tickets
  Notifications	Profile
  Alerts	Communication
  Attachments	Future and Past Stays
  Guest Messages	Linked Profiles
  Housekeeping	Preferences
  Notes	Accompanying Profiles
  Service Requests	Membership
  Traces	Matching Reservations