Editing a Reservation

The Reservation Presentation page provides you with access to all reservation details, detail links and actions.

With the Sell Message OPERA Control you will receive sell messages at the top of Look to Book, click X to close. Click Sell Messages to view these messages at a later time.

When the Alerts OPERA Control is active reservation alerts may be displayed, based on the status of the reservation.

An Additional Reservations tab is displayed for any linked reservations. See Linked Reservations.

Within the Stay Detail panel, Details tab, any attribute with multiple values as a result of daily detail changes will display a small number to the right of the field value.

When the Reservation Upgrade OPERA Control is active you may see a notification regarding upgrade offers; click the notification to view the offers. For more information, see Managing Reservation Upgrade Offers.

Editing a Reservation

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria, click Search.

3. Select the reservation in the search result, click I Want to . . . and select (Go to) Reservation, or open the reservation by clicking the confirmation number.

4. The Guest business card is at the top of the page; click the guest name link to open profile presentation to update the linked profile.

5. Click to display various actions for this reservation.

6. Reservation Overview:

   1. When the Upgrade OPERA Control is active, you might receive a notification regarding upgrade offers; click to view the offers.

   2. When the Enroll OPERA Control is active, you might receive a notification regarding Enrollment; click link to enroll the guest.

   3. Click Edit to update the fields available in the Overview panel.

      1. Update the details.

         Note:

         With the Fixed Rates OPERA Control active, you can update (override) the rate amount and select the Fixed Rate check box to fix the rate to the specified amount.

   4. Click Save.

   Note:

   All reservation detail links are available to view and update related reservation detail. See the Reservation Detail Links table below.

Change Stay Dates

To change stay dates, room type, or rate code you are directed to the Look to Book Sales Screen to confirm availability.

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria and click Search.

3. Select the reservation in the search result, click I Want To . . . and select Reservation, or open the reservation by clicking the confirmation number.

4. Select Stay Details and then click Change Stay Dates to launch Look to Book.

   1. When the Look To Book Sales Screen appears, make changes to stay dates, number of guests, and other details.

   2. If changing the room type/rate, click and drag a different room type/rate to the Trip Composer and then click Confirm.

Edit Daily Details

Daily details enables you to adjust the rate code, rate amount, room type to charge, discount, source, market and number of adults and children for each night of the reservation.

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria, click Search.

3. Select the reservation in the search result, click I Want To . . . and select Reservation, or open the reservation by clicking the confirmation number.

4. Select Stay Details and click Edit.

5. Select the Daily Details tab to edit the daily rate details.

   1. Select a date in the table, click the vertical ellipsis, and select Edit.

      1. Apply Until: Enter an end date to apply the changes to all nights up to the date entered update.

      2. Update the details.

   2. Click Save.

   3. Repeat for other nights as required.

      Note:

      With the Fixed Rates OPERA Control active, you can update (override) the rate amount and select the Fixed Rate check box to fix the rate to the specified amount.

6. Click Save.

   Table 3-1 Reservation Detail Links

   Reservations	Billing
   Call History	Payment Instructions
   Item Inventory	Deposit Cancellation
   Packages	Fixed Charges
   Stay Details	Prepaid Cards
   Transportation	Routing Instructions
   Confirmation Letters
   eSigned Registration Cards
   External References
   Linked Reservation
   Track It
   Shares
   Prepaid Cards
   Tickets
   Notifications	Profile
   Alerts	Communication
   Attachments	Future and Past Stays
   Guest Messages	Linked Profiles
   Housekeeping	Preferences
   Notes	Accompanying Profiles
   Service Requests	Membership
   Traces	Matching Reservations