Differences between Customer Dunning, Invoice Dunning and Invoice Group Dunning

Customer Level Dunning

Invoice Level Dunning

Invoice Group Level Dunning

If Allow Override box is checked on the customer's dunning procedure:

If Allow Override box is not checked on the customer's dunning procedure:

If Allow Override box is checked on the customer's dunning procedure:

If Allow Override box is not checked on the customer's dunning procedure:

The Allow Override box doesn't have any impact on Invoice Group Level Dunning

Invoice dunning is allowed.
System sends a dunning letter with all overdue invoices of the customer attached. Non-overdue invoices are also attached to the dunning letter if they meet any one of the dunning level criteria.
System considers only the invoices that don't have a dunning procedure assigned for dunning evaluation.
System uses the Customer Dunning WF Scheduler workflow for evaluating all invoices of the customer.

Invoice dunning is not allowed.
System sends a dunning letter with all overdue invoices of the customer attached. Non-overdue invoices are also attached to the dunning letter if they meet any one of the dunning level criteria.
System evaluates all invoices of the customer (with or without a dunning procedure assigned).
System uses the Customer Dunning WF Scheduler workflow for evaluating all invoices of the customer.

Invoice dunning is allowed.
System sends a dunning letter to a customer for only one particular invoice.
System uses the Invoice Dunning WF Scheduler workflow for evaluating specific invoices.
System evaluates the invoices with dunning procedures individually.

System sends a dunning letter to customers for invoices that are part of invoice groups.
System uses Invoice Group Dunning WF Scheduler workflow for evaluating invoices that are part of invoice groups.
System evaluates the invoice groups with dunning procedure assigned.