Payment Gateway
Payment Gateway (ID 47196), is a NetSuite managed SuiteApp that provides integration for credit card processing using the following regional gateways:
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Payment Gateway |
Country of Operation |
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Operating in the following countries:
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Important:
As of Version 2017 Release 1, retirement of eWAY (XML) integration support will be completed and you will no longer be able to process credit card payments using eWAY (XML) payment processing profiles. To help you in your transition to eWAY Rapid, see Transitioning to a New Gateway and Disabling the Old Gateway. |
Operating in the following countries:
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PayU Latin America External Checkout
Note:
Due to an ongoing PayU security upgrade, all sales orders using the PayU profile will be placed on hold and reviewed for approval. For more information, see Change in Sales Order Processing using PayU Latam External Checkout Integration. |
Operating in the following countries:
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Operating in the following countries:
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Important:
VeriTrans gateway integration is temporarily unavailable in NetSuite 2019.1 due to an ongoing VeriTrans security upgrade. To continue processing credit card payments, use other payment processing profiles. For more information, see Transitioning to a New Gateway and Disabling the Old Gateway. |
Operating in Japan |
These regional gateways do not support credit requests.
The Payment Gateway SuiteApp is available for installation from Customization > SuiteBundler > Search & Install Bundles (Administrator).
Anyone can install the SuiteApp, but you must set up accounts with the individual gateways to process credit card payments.
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For instructions on installing the SuiteApp, Installing the Payment Gateway SuiteApp.
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For more information about installing SuiteApps in general, see Installing a Bundle.
Payment Retry
With Payment Retry, shoppers can resubmit their web store orders when payment for the previously submitted order has been declined. They have the option to retry by resubmitting the order using the same or another credit card.
Payment Retry is available in all Payment Gateway integrations with regional gateways, except for External Checkout integrations.
When payment for a web store order has been declined, a notice is displayed on the order submission page. Shoppers can update the payment information before resubmitting their order. They do not need to recreate the order or add again the items to their shopping cart.
Key points for Payment Retry:
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Payment retry supports credit card payment processing on the web store only. It supports both SiteBuilder and SuiteCommerce Advanced web stores.
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Sales orders for declined payments are automatically deleted. New sales orders are generated for resubmitted orders.
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You can view the payment event for the declined web store payment transaction. Go to Transactions > Management > View Payment Events. From the list of payment events, look for the record with the following details:
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Payment Operation setting is Authorization Request or Sale Request
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Payment Status setting is Reject
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Hold Reason setting is Fatal Error
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If you have access to the Transaction Numbering Audit Log, you can view the internal log for the deleted sales order. Go to Transactions > Management > Transaction Numbering Audit Log. For more information, see Transaction Numbering Audit Log.
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