SuiteCommerce InStore Workflow

The following image shows a typical workflow for performing transactions, with links to the corresponding sections of documentation.

This list provides details about the typical workflow. Use the links to find more information.

1. Log in to SuiteCommerce InStore.

   After you enter your login credentials, depending on your system configuration, you might need to enter an opening drawer transaction. From the User menu, you can pick a printer and select a Sales Rep. If you have been assigned more than one role, you can select which one you want to use when you log in. For more information, see SuiteCommerce InStore Login.

2. Select a customer for a transaction.

   You can use the search bar in SCIS to find existing customers. This search includes customers who bought through SCIS, customers in NetSuite, or anyone who bought from the online store. For more information, see Adding Customers To Sales Transactions in SCIS. See also, Working with Customer Profile Information.

3. Add items to the cart.

   You can use the search bar or the QuickAdd bar to find items in SCIS. To add items to a transaction, you can use a barcode scanner or tap an item QuickAdd Key. For more information, see Adding Items to a Sales Transaction in SCIS.

4. Apply discounts.

   (Optional) You can add a discount to a particular item or to the entire order. Alternatively, you can apply a promotion code. For more information, see Discounts and Markups in SCIS.

5. Accept payment.

   SCIS supports all payment methods your system administrator has set up. For more information, see Accepting Payments for Purchases in SCIS.

See the following topics to learn about other procedures and tasks that you can perform on a regular basis:

• Working with Gift Cards in SCIS

• Processing Returns in SCIS

• Working with Credit Memos in SCIS

• SCIS Cash Drawer

Related Topics

• SCIS User Guide Overview
• SuiteCommerce InStore User Interface

General Notices