Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 03 SEP 2025 | Channels | Customer Portal: Bring Your Own Captcha on Page Load | Feature description was enhanced to improve understanding around configuration. |
| 19 AUG 2025 | Channels | Customer Portal: OpenSearch Answer Summary Widget |
Ensure your CX site is upgraded to 25C or later and Customer Portal (CP) is upgraded to 3.11, if not already done. |
| 19 AUG 2025 | Service Center | Agent Browser UI: Proofread Agent for Incident Threads | This feature does NOT require an upgrade to 25C. This feature is available in the BUI AUG II release, available on non-production sites on Aug 8, 2025 and production sites on Aug 22nd, 2025. |
| 19 AUG 2025 | Administration | External Objects & Integrations: Option to include all fields while persisting connections to upgrade site. | This feature does NOT require an upgrade to 25C. This feature is available in the BUI AUG II release, available on non-production sites on Aug 8, 2025 and production sites on Aug 22nd, 2025. |
| 19 AUG 2025 | Reporting | Analytics: Export All Records from BUI | This feature does NOT require an upgrade to 25C. This feature is available in the BUI AUG II release, available on non-production sites on Aug 8, 2025 and production sites on Aug 22nd, 2025. |
| 19 AUG 2025 | Reporting | Display Multi-Select Count of records in BUI reports | This feature does NOT require an upgrade to 25C. This feature is available in the BUI AUG II release, available on non-production sites on Aug 8, 2025 and production sites on Aug 22nd, 2025. |
| 19 AUG 2025 | Channels | Customer Portal: Bring Your Own Captcha on Page Load | The Oracle B2C Service should be on 25C or higher version. |
| 19 AUG 2025 | Administration | Enhanced Business Rule: Intelligent Attributes of Unity in Rules | The Oracle B2C Service should be on 25C or higher version. |
| 19 AUG 2025 | Administration | Data Lifecycle Policies: Default policy name for multiple interfaces |
The feature will be available in non production sites on Aug 8th, 2025 and in production site on Aug 22nd, 2025. |
| 19 AUG 2025 | Administration | Element Manager: Overwrite of Navigation Set | The feature will be available in non production sites on Aug 8th, 2025 and on production sites on Aug 22nd, 2025. |
| 19 AUG 2025 | Administration | Outbound SMS via Oracle Eloqua |
The Oracle B2C Service site should be on 24D version or higher. The feature will be available in non production sites on Aug 8th, 2025 and in production site on Aug 22nd, 2025. |
| 19 AUG 2025 | Administration | Element Manager: Support for Custom Business Events |
The feature will be available in non production sites on Aug 8th, 2025 and in production site on Aug 22nd, 2025. |
| 19 AUG 2025 | Extensibility | Expose Inc Performance Id in ROQL | This feature requires an upgrade to 25C. |
| 19 AUG 2025 | Administration | Job Scheduler: User defined schedules | This feature requires an upgrade to 25C. |
| 18 AUG 2025 | Digital Customer Service | Web Chat for B2C Service Support for 25.07.0 (25C) Client | Added feature to 25C. |
| 28 JUL 2025 | Channels | Microsoft Teams Support in Browser UI & Chat |
This feature does not require a CX upgrade, this enhancement is available in the BUI AUG I release, available on non-production sites July 25, 2025 and on production sites August 08, 2025. Please Note: This feature is not available for Oracle B2C Service sites deployed in Oracle U.S. Government data centers |
| 28 JUL 2025 | Channels | Chat in Browser UI: Public & Private Responses are Labeled and Color Coded |
Engagement Panel v18+ is required for these enhancements, this feature does not require a CX upgrade, this feature does not require a feature flag, this feature is available in the BUI AUG II release, available on non-production sites August 08, 2025 and on production sites August 22, 2025, this feature is not available for Oracle B2C Service sites deployed in Oracle U.S. Government data centers |
| 28 JUL 2025 | Service Center | Agent Browser UI: Similar Incidents with Hot Topics |
This feature does not require a CX upgrade. This feature does not require a feature flag. This feature is available in the BUI JUNE II release, available on non-production sites June 06, 2025 and on production sites June 20, 2025 |
| 22 JUL 2025 | Administration | BUI Report Management: Analyze Reports from BUI | This feature does NOT require an upgrade to 25C. This feature is available in the BUI JUN I release available on non-production sites on May 23 and production sites on June 6. |
| 09 JUL 2025 | Administration | Job Scheduler: Email Notification | The feature requires an upgrade to 25B or later. This feature is available in the BUI June I release available on non-production sites on May 23 and production sites on June 6. |
| 09 JUL 2025 | Reporting | Display Multi-Select Count of records in BUI reports | This feature does NOT require an upgrade to 25C. This feature is available in the BUI July II release, available on non-production sites on July 11 and production sites on July 25. |
| 08 JUL 2025 | Service Center | Agent Browser UI: Staff Account Editor in BUI |
This feature does NOT require an upgrade to 25C. This feature is available in the BUI JULY I release, available on non-production sites on June 27, 2025 and production sites on July 11, 2025 |
| 08 JUL 2025 | Channels | Chat in Browser UI: Suggestion Feedback for Chat Agents |
This feature does NOT require an upgrade to 25C. This feature is available in the BUI JULY I release, available on non-production sites on June 27, 2025 and production sites on July 11, 2025 |
| 09 JUN 2025 | Channels | Chat in Browser UI: Proofread Agent for Live Chat Sessions | This feature does NOT require an upgrade to 25C. This feature is part of the BUI Jun ii release that is on the non-production sites on 6/6/2025 and on production sites on 6/20/2025. |
| 09 JUN 2025 | Platform | Service Health Metrics: Support for the Agent Console (.net) Service | This feature does NOT require an upgrade to 25C. This feature is part of the BUI Jun ii release that is on the non-production sites on 6/6/2025 and on production sites on 6/20/2025. |
| 09 JUN 2025 | Channels | Chat in Browser UI: Anchor the Suggestions Panel Outside the Chat | This feature does NOT require an upgrade to 25C. This feature is part of the BUI Jun ii release that is on the non-production sites on 6/6/2025 and on production sites on 6/20/2025. |
| 06 JUN 2025 | Service Center | Agent Browser UI: ASK Agent and AI Studios | This feature does NOT require an upgrade to 25C. This feature is part of the BUI jun ii that is on the non-production sites on 6/6/2025 and on production sites on 6/20/2025. |
| 06 JUN 2025 | Created initial document. |