Feature Summary
Impact to Existing Processes Definitions
- Large scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
- Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
- Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
- None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
- Potential Setup: Features showing Potential Setup in Actions to Enable indicate that there is prerequisite or optional configuration to consider. This may change the feature's impact to your business processes.
Download feature summary table.
| Module | Feature | Impact to Existing Processes | Action to Enable |
|---|---|---|---|
| Case Management | Copy Case Documents to Document Record | None | Setup Required |
| Case Management | Convenient Action Buttons for Your Favorite Case Actions | Small scale | None |
| Help Desk Request Management | Configure the Supervisor Dashboard to Monitor Help Desk Queues & Agent Performance | None | Setup Required |
| Help Desk Request Management | Run Queue Assignment Smart Action | None | Setup Required |
| Help Desk Self-Service | Limit view for Help Desk agents when they are the primary contact | Small scale | Potential Setup |
| Help Desk Self-Service | Use AI Suggestions within Help Desk Chat | None | Setup Required |
| Help Desk Self-Service | Use Help Desk Gen AI Assistance for Employees | None | Setup Required |
| Service Workflow and Automation | Copy HR Help Desk Documents to Document Record | None | Setup Required |
| Visual Builder | REMINDER: Migrate from Classic HR Help Desk to Redwood prior to 26D | None | Visual Builder |