Feature Summary
Impact to Existing Processes Definitions
- Large scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
- Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
- Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
- None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
- Potential Setup: Features showing Potential Setup in Actions to Enable indicate that there is prerequisite or optional configuration to consider. This may change the feature's impact to your business processes.
Download feature summary table.
| Module | Feature | Tags | Impact to Existing Processes | Action to Enable |
|---|---|---|---|---|
| Help Desk Request Management | Add Links to External Documents and Systems from Help Desk Requests | None | Setup Required | |
| Help Desk Request Management | Use Redwood for administration and configuration tasks | Larger scale | None | |
| Help Desk Self-Service | Adopt the 26D improvements for the Employee Help Desk Self Service Assistant | None | Setup Required | |
| Help Desk Self-Service | Configure Employee Contact List of Values to Return Only the Latest Assignment | None | Setup Required | |
| Help Desk Self-Service | Mark the message content of an inbound email as containing PII | Small scale | Potential Setup | |
| Help Desk Self-Service | Use 'My Help Workspace for Employees' to provide efficiency through an Agentic App experience | Agentic app | None | Setup Required |
| Visual Builder | UPDATED DATE: Migrate from Classic HR Help Desk to Redwood PRIOR to 27B | None | Setup Required |