Service Credits
"Service credits" is a term used to describe a special program designed to reward a customer for service along with benefits related to such a program. For each program that a customer participates in, there is a service credit membership record. Service credit events are used to record the "points" earned and redeemed for the membership. The topics in this section provide further details related to the service credit functionality.
For information about designing and setting up your control tables for configuring service credit functionality, refer to Designing Your Service Credit Options.
Service credits are optional. Service credits may not be set up in your system; they are only used if your company offers rewards programs to customers.
Penalty Points. The service credits functionality is described in the documentation with the assumption that it is used for accumulating points to reward your customers. However, if your company has a business need to record penalty points for a customer, the service credits functionality may be used for that purpose as well.