Overdue Financial Obligations
The system periodically monitors how much your customers owe to ensure they haven't violated your overdue rules. When a violation is detected, the system creates an overdue process. The overdue process contains the events meant to prod the customer to pay (e.g., letters, disconnect field activities, To Do entries, write-off outstanding debt, etc.). This section describes how to manage your overdue (i.e., collections) processing.
The overdue processing module has been designed to collect on virtually anything from an unpaid bill to an unmatched financial transaction. You tell the system what you collect on by configuring the various overdue processing control tables. In this release, the base-package is delivered with the algorithms that support collecting on overdue bills. If your organization practices balance-forward accounting (i.e., collection is based on overdue service agreement balances), you will not use this functionality. Rather, you will use the functionality described under Credit and Collections.