Limited Income Report

The Limited Income Report educates limited income customers about ways to be more energy efficient and presents opportunities for them to reduce their immediate and future bills. While the overall goal is to encourage energy efficiency, the report includes features that acknowledge the unique circumstances and needs of limited income customers. There are two types of reports:

Limited Income Welcome Report
Limited Income Progress Report

Limited Income Welcome Report

The Limited Income Welcome Report is the first report a new or legacy limited income customer receives as part of their Home Energy Report v3 program experience. The report varies slightly depending on whether the customer is a new or legacy customer.

Legacy customers: Customers that have received earlier versions reports in the past are considered legacy customers. The Welcome Report acknowledges how the report experience has changed.

New customers: Customers that have never received a Home Energy Report are considered new customers. The Welcome Report introduces new customers to their report insights.

New Customer	Legacy Customer

Note: New customers does not include customers who move from one audience segment to another.

See the individual report modules for more information about how the experience varies by module.

Limited Income Progress Report

The Limited Income Progress Report is focused on general energy efficiency and money saving goals for limited income customers.

Image of a Limited Income Progress Report

See the individual report modules for more information about how the experience varies by module.

Limited Income Report Modules

Email Home Energy Report v3 is built with predefined mix of dynamic and static modules designed to tell customers a personalized story about their energy use. It provides new experiences and insights that vary over time, depending on specific customer attributes and utility goals. Go to the individual module page for more details on the user experience.