Table of Contents Table of Contents Title and Copyright Information Preface Audience Help Documentation Accessibility Diversity and Inclusion Related Resources Conventions Comments and Suggestions 1 Introduction 2 Getting Started 3 Case Statuses 3.1 Add a New Case Status 3.2 Edit Case Status 4 Case Actions 4.1 Add a New Case Action 4.2 Edit Case Action 5 Mapping Case Actions 5.1 Mapping Actions to Statuses 5.2 Mapping Actions to User Roles 6 Mapping Action Reasons 6.1 Adding Action Reasons 6.2 Editing Action Reasons 6.3 Deleting Action Reasons 7 Configure Case System Parameters 8 Case Priority 8.1 Add Case Priority 8.2 Edit Case Priority 8.3 Delete Case Priority 9 Admin Audit History 10 Exporting and Importing Objects 10.1 Exporting Objects 10.2 Importing Objects