Prerequisites

To setup the dispute request process, you need to do the following:

• Define the required refund request types in the system

• Define the required adjustment types (for creating dispute adjustments) where A/P request type is defined

• Define the required characteristic types where the characteristic entity is set to Dispute Request Type

• Define the required characteristic types where the characteristic entity is set to Dispute Request

• Define rejected status reasons for the C1-DisputeRequest business object

• Assign the C1-DSPSB To Do type to a To Do role whose users must receive To Do generated while submitting a dispute request for approval

• Define the required approval profiles with the credit/debit hierarchy and C1_​DISAP To Do type

• Create an algorithm using the C1-DSPTRQINF algorithm type if you want to create Dispute Requests using the dispute request information.

• Define an algorithm of the C1-ADI-INFO algorithm type and attach to the Adjustment Information system event in the Algorithms tab of the Installation Options - Framework screen