Dispute Request (Used for Viewing)

Once you create a dispute request, the Dispute Request screen allows you to:

• Edit and delete a dispute request

• View the details of a dispute request

• Submit a dispute request for approval

• Approve or reject a dispute request

• View the log of a dispute request

• Add a log entry for a dispute request

This screen consists of the following tabs:

• Main - Displays information about the dispute request. It contains the following zones:

  • Dispute Request - Displays the details of the dispute request.

  • Dispute Details - Lists the entities, such as auto payment events, and/or credit bill line items (such as credit bill segments and adjustments), of the account which must be disputed.

  • Dispute Adjustments - Displays the adjustment details of dispute request.

    Note: This zone appears when you click the Broadcast () icon corresponding to the entity type as Bill in the Dispute Details zone and when the status is Processed.

  • Previous Dispute Requests - Displays the details of the bill which must be disputed.

    Note: This zone appears when you click the Broadcast () icon corresponding to the entity type as Bill in the Dispute Details zone.

• Bills - Used to search bills with credit line items, such as credit bill segments and adjustments, that you want to dispute. It contains the following zones:

  • Search Bills - Lists completed bills of the account which are either with credit balance or have one or more credit line items, such as bill segments and adjustments. You can filter the bills using various search criteria.

  • Bill Line Items - Lists the debit and credit bill segments and adjustments of the bill.

  This tab appears when the dispute request is in the Draft status.

• Log - Lists the complete trail of actions performed on the dispute request.

Related Topics

Parent topic: Dispute Request