Editing a Dispute Request

Prerequisites

To edit a dispute request, you should have:

  • Adjustment types with A/P request type defined in the application

Procedure

To edit a dispute request:

  1. Search for the dispute request in the Dispute Request screen.
  2. In the Search Results section, click the link in the Dispute Request Information column corresponding to the dispute request whose details you want to edit.
    The Dispute Request screen appears.
  3. Click the Edit button in the Dispute Request zone.

    The Dispute Request screen appears. It contains the following section:

    Field Name Field Description Mandatory (Yes or No)
    Dispute Request Type Displays information about the dispute request. Not applicable
    Dispute Reason Used to indicate the dispute requests which are created using a particular dispute reason for the bill. Yes
    Account Information Indicates the account for which the dispute request is created. Not applicable
    Comments Used to specify additional information about the dispute request. No

    In addition, this screen contains the following two sections:

    • Characteristics - Used to define the characteristics for the dispute request. It contains the following fields:

      Field Name Field Description Mandatory (Yes or No)
      Effective Date Used to specify the date from when the characteristic is effective for the dispute request. Yes (Conditional)
      Note: This field is required when you are defining a characteristic for the dispute request.
      Characteristic Type Used to indicate the characteristic type.
      Note: The list includes only those characteristic types where the characteristic entity is set to Dispute Request.
      		 Yes (Conditional)
      Note: This field is required when you are defining a characteristic for the dispute request.
      Characteristic Value Used to specify the value for the characteristic type.
      Note: On specifying the value for a predefined characteristic type, the description of the characteristic value appears corresponding to the Characteristic Value field.
      		 Yes (Conditional)
      Note: This field is required when you are defining a characteristic for the dispute request.
  4. Modify the details of the dispute request, if required.
    Note: If you select a predefined characteristic type, the Search (The Search Icon) icon appears corresponding to the Characteristic Value field. On clicking the Search icon, you can search for a predefined characteristic value.
  5. Define, edit, or remove characteristics of the dispute request, if required.
  6. Click Save.
    The changes made to the dispute request are saved.

Related Topics

For more information on... See...
How to search for a dispute request Searching for a Dispute Request
Dispute Request screen Dispute Request (Used for Viewing)
Dispute Request zone Dispute Request
How to define a characteristic for a dispute request Defining a Characteristic for a Dispute Request