Defining a Characteristic for a Dispute Request

Prerequisites

To define a characteristic for a dispute request, you should have:

  • Characteristic types defined in the application (where the characteristic entity is set to Dispute Request)

Procedure

To define a characteristic for a dispute request:

  1. Search for the dispute request in the Dispute Request screen.
  2. In the Search Results section, click the link in the Dispute Request Information column corresponding to the dispute request whose details you want to edit.
    The Dispute Request screen appears.
  3. Click the Edit button in the Dispute Request zone.
    The Dispute Request screen appears.
    Note: The Edit button appears when the dispute request is in the Draft status.
  4. Ensure that the Characteristics section is expanded when you are editing the dispute request.

    The Characteristics section contains the following fields:

    Field Name Field Description Mandatory (Yes or No)
    Effective Date Used to specify the date from when the characteristic is effective for the dispute request. Yes (Conditional)
    Note: This field is required when you are defining a characteristic for the dispute request.
    Characteristic Type Used to indicate the characteristic type.
    Note: The list includes only those characteristic types where the characteristic entity is set to Dispute Request.
    		 Yes (Conditional)
    Note: This field is required when you are defining a characteristic for the dispute request.
    Characteristic Value Used to specify the value for the characteristic type.
    Note: On specifying the value for a predefined characteristic type, the description of the characteristic value appears corresponding to the Characteristic Value field.
    		 Yes (Conditional)
    Note: This field is required when you are defining a characteristic for the dispute request.
  5. Enter the required details in the Characteristics section.
    Note: If you select a predefined characteristic type, the Search (The Search Icon) icon appears corresponding to the Characteristic Value field. On clicking the Search icon, you can search for a predefined characteristic value.
  6. If you want to define more than one characteristic for the dispute request, click the Add (The Add Icon) icon and then repeat step 5.
    Note: However, if you want to remove a characteristic from the dispute request, click the Delete (The Delete Icon) icon corresponding to the characteristic.

Related Topics

For more information on... See...
How to search for a dispute request Searching for a Dispute Request
How to create a dispute request Creating a Dispute Request