Viewing the Dispute Request Details

The Dispute Request screen appears. It consists of the following tabs:

• Main - Displays information about the dispute request. It contains the following zones:

  • Dispute Request - Displays the details of the dispute request.

  • Dispute Details - Lists the entities, such as auto payment events, and/or credit bill line items (such as credit bill segments and adjustments), of the account which must be disputed.

  • Dispute Adjustments - Displays the adjustment details of dispute request.

    Note: This zone appears when you click the Broadcast () icon corresponding to the entity type as Bill in the Dispute Details zone and when the status is Processed.

  • Previous Dispute Requests - Displays the details of the bill which must be disputed.

    Note: This zone appears when you click the Broadcast () icon corresponding to the entity type as Bill in the Dispute Details zone.

• Bills - Used to search bills with credit line items, such as credit bill segments and adjustments, that you want to dispute.

• Log - Lists the complete trail of actions performed on the dispute request.