Previous Dispute Requests
The Previous Dispute Requests zone lists the details of bills that must be disputed. It displays the disputed amount for the bill or bill line items in previous requests. This zone contains the following columns:
| Column Name | Column Description |
|---|---|
| Create Date Time | Displays the date and time dispute was created. |
| Dispute Request Information | Displays the dispute request ID. Note: It has a link. On clicking
the link, the respective Dispute Request screen
appears.
|
| Entity Type | Indicates whether the entity is a bill, bill segment or an adjustment. |
| Entity ID | Displays the entity ID. |
| Dispute Amount | Displays the amount that must be disputed. |
| Status | Indicates the status of the dispute request. The valid values
are:
|
| Account Information | Displays information about the account. In addition, this
column has a context menu which helps in navigating to other screens
in the application. Note: It has a link. On clicking the link, the Account screen appears with details of the respective
account.
|
| Created By | Indicates the user who has created the dispute request. |
Note: On clicking the Broadcast (
) icon corresponding to the entity
type as Bill, the Previous Dispute
Requests zone appears with the details of the respective
bill.
) icon corresponding to the entity
type as Bill, the Previous Dispute
Requests zone appears with the details of the respective
bill.Related Topics
| For more information on... | See... |
|---|---|
| Dispute Request screen | Dispute Request (Used for Viewing) |
| Dispute Request zone | Dispute Request |
| Dispute Details zone | Dispute Details |
| Dispute Adjustments zone | Dispute Adjustments |
| How to search for a dispute request | Searching for a Dispute Request |