Submitting a Dispute Request

Prerequisites

To submit a dispute request, you should have:

  • Credit/debit bill line items added in the dispute request

Procedure

To submit a dispute request:

  1. Search for the dispute request in the Dispute Request screen.
  2. In the Search Results section, click the link in the Dispute Request Information column corresponding to the dispute request that you want to submit.
    The Dispute Request screen appears.
  3. Click the Submit button in the Dispute Request zone.

    The system behaves in the following manner:

    If... Then
    The Approval Required and Hierarchical Approval check boxes are selected in the dispute request type using which the dispute request is created A To Do of the C1-DSPSB To Do type is created and sent to the approver at the first level in the approval hierarchy, and the status of the dispute request is changed to Approval In Progress.
    The Approval Required check box is selected, but the Hierarchical Approval check box is not selected in the dispute request type using which the dispute request is created A To Do of the C1-DSPSB To Do type is created and sent to the approver at the hierarchy level where the total dispute amount falls within the threshold limit. In addition, the status of the dispute request is changed to Approval In Progress.
    The Approval Required check box is not selected in the dispute request type using which the dispute request is created The dispute adjustments are created using the specified adjustment types and the status of the dispute request is changed to Processed.
    Note:

    The Submit button appears when the dispute request is in the Draft status.

    Dispute request with atleast one bill or bill line item has to be added for submission.

Related Topics

For more information on... See...
How to search for a dispute request Searching for a Dispute Request
Dispute Request screen Dispute Request (Used for Viewing)
Dispute Request zone Dispute Request