Dispute Request

The Dispute Request zone displays the details of the dispute request. This zone contains the following sections:

  • Main - This section provides basic information about the dispute request. It contains the following fields:

    Field Name Field Description
    Dispute Request Information Displays information about the dispute request.
    Dispute Request Type Indicates the dispute request type using which the dispute request is created.
    Note: It has a link. On clicking the link, the Dispute Request Type screen appears where you can view the details of the dispute request type.
    Status Indicates the status of the refund request. The valid values are:

    • Draft

    • Approval In Progress

    • Cancelled

    • Rejected

    • Processed
    Dispute Reason Indicates the reason why the dispute request is rejected.
    Account Information Indicates the account for which the dispute request is created.
    Note: It has a link. On clicking the link, the Account screen appears where you can view the details of the respective account.
    Comments Displays additional information about the dispute request.

  • Characteristics - Lists the characteristics defined for the dispute request. It contains the following fields:

    Field Name Field Description
    Effective Date Indicates the date from when the characteristic is effective for the dispute request.
    Characteristic Type Indicates the characteristic type.
    Characteristic Value Displays the value of the characteristic type.

  • Record Actions - This section contains the following buttons:

    Button Name Button Description
    Edit Used to edit the details of the dispute request.
    Note: The Edit button appears when the dispute request is in the Draft status.
    Delete Used to delete the dispute request.
    Note: The Delete button appears when the dispute request is in the Draft status.
    Submit Used to submit the dispute request for approval.
    Note: The Submit button appears when the dispute request is in the Draft status.
    Cancel Used to cancel the dispute request resubmitted for approval.
    Note: The Cancel button appears when the dispute request is in the Draft status.
    Approve Used to approve the dispute request.
    Note: The Approve button appears when:

    • The dispute request is in the Approval In Progress status.

    • A user with the approval To Do role is reviewing the dispute request.
    Reject Used to reject the dispute request.
    Note: The Reject button appears when:

    • The dispute request is in the Approval In Progress status.

    • A user with the approval To Do role is reviewing the dispute request.
    Re Submit Used to resubmit the dispute request to the submitter.
    Note: The Re-Submit button appears when the dispute request is in the Approval In Progress status.

  • Record Information - This section contains the following fields:

    Field Name Field Description
    Business Object Indicates the business object using which the dispute request is created. In addition, a context menu appears corresponding to this field which helps in navigating to other screens in the application.
    Note: It has a link. On clicking the link, the Business Object screen appears where you can view the details of the respective business object.
    Status Date/Time Displays the date and time when the dispute request status is updated
    Create Date/Time Displays the date and time when the dispute request is created.