Adding a Bill to the Dispute Request

You can dispute the credit/debit bills to the account.

Prerequisites

To add a credit/debit bill to the dispute request, you should have:

  • Completed bills for the account with one or more credit/debit line items

Procedure

To add a credit/debit bill to the dispute request:

  1. Click the Bills tab in the Dispute Request screen.
    The Bills tab appears.
  2. Filter the bills, if required, in the Search Bills zone.
    Note: If a dispute request is currently in progress for a credit/debit bill segment or adjustment of a bill, those bills of the account are not listed in the Search Bills zone.
  3. Do either of the following:
    If...Then...
    A bill has all credit/debit line items and you want to add the credit/debit bill to the dispute request

    1. In the Search Bills zone, select the bills that you want to dispute.

    2. Click the Add button available at the upper left corner of the Search Bills zone.
    A bill has credit balance and one or more debit line items and you want to add the credit bill to the dispute request

    1. In the Search Bills zone, select the bills that you want to dispute.

    2. Click the Add button available at the upper left corner of the Search Bills zone.
  4. Click Add.
    A message appears indicating that the selected bills are added to the dispute request.
    Note: If you select a bill (with credit balance) which contains one or more debit line items or if you select a bill (with debit balance) which contains one or more credit line items, the system will not allow you to add the credit line items by directly adding the bill. In such case, you need to individually select the credit bill segments and adjustments of the bill and then add them to the dispute request.
  5. Click OK.

    Note that all the credit/debit bill segments or adjustments of the bills are added in the Dispute Details zone on the Main tab.

    Note: Irrespective of whether you select a credit/debit bill, or credit/debit bill segments or adjustments, the credit/debit bill segments or adjustments are added in the Dispute Details zone. The credit/debit bill is not added to the Dispute Details zone.

Related Topics

For more information on... See...
How to create a dispute request Creating a Dispute Request