Rejecting a Dispute Request

Prerequisites

To reject a dispute request, you should have:

Rejection reasons defined in the application

Note:

While rejecting a dispute request, you need to specify the reason why you want to reject the dispute request. You can select the appropriate rejection reason when you have defined the reasons for the Rejected status of the C1-DisputeRequest business object in the Status Reason screen.

The system will not allow you to approve or reject a dispute request submitted by you.

Procedure

To reject a dispute request:

Do either of the following:

If you want to	Then
Reject a dispute request through the Dispute Request screen	Search for the dispute request in the Dispute Request screen. In the Search Results section, click the link in the Dispute Request Information column corresponding to the dispute request which you want to review.
Reject a dispute request from the To Do List screen	Click the Menu link in the Application toolbar. A list appears. From the Main menu, select To Do and then click To Do List. The To Do Type for User Search window appears. Enter C1-DISAP in the To Do Type field. Click the Search button corresponding to the To Do Type field. The To Do List screen appears. Select the Open option from the Filter by list to view all unassigned To Dos. Click the link in the Message column corresponding to the To Do of the dispute request that you want to review.

If you want to

Then

Reject a dispute request through the Dispute Request screen

Search for the dispute request in the Dispute Request screen.
In the Search Results section, click the link in the Dispute Request Information column corresponding to the dispute request which you want to review.

Reject a dispute request from the To Do List screen

Click the Menu link in the Application toolbar.

A list appears.
From the Main menu, select To Do and then click To Do List.

The To Do Type for User Search window appears.
Enter C1-DISAP in the To Do Type field.
Click the Search button corresponding to the To Do Type field.

The To Do List screen appears.
Select the Open option from the Filter by list to view all unassigned To Dos.
Click the link in the Message column corresponding to the To Do of the dispute request that you want to review.

The Dispute Request screen appears.

Review the dispute request details.

Click the Reject button in the Dispute Request zone.

The Reject Dispute Request window appears. It contains following fields:

Field Name	Field Description	Mandatory (Yes or No)
Status Reason	Used to indicate the reason why you want to reject the dispute request.	Yes
Comments	Used to specify additional information while rejecting the dispute request.	No

Note: The Reject button appears when:

The dispute request is in the Approval In Progress status.
A user with the approval To Do role is reviewing the dispute request.

Select the rejection reason from the Status Reason list.
Click Save.
The status of the dispute request is changed to Rejected.

Related Topics

For more information on...	See...
How to search for a dispute request	Searching for a Dispute Request
Dispute Request screen	Dispute Request (Used for Viewing)
Dispute Request zone	Dispute Request